10 Reasons Why Your Business Needs a Telephone Answering Service

Never Miss a Call or Sales Opportunity Again!

  1. Open 24/7 365 Days a Year!

The only way to maintain clientele is by providing exceptional customer service. One of the ways to do so is by operator-alliance-wireless-communicationsanswering their inquiries, no matter what time or what day it is. We’re talking 24/7 service. How is this possible when your doors aren’t open 24/7? An answering service can provide customer service and support 24 hours a day 365 days a year. No more missed sales opportunities! You can customize your account to specify when calls are to be considered urgent and dispatched to your On Call or when a message should be taken.

  1. They are Technologically Prepared to Handle any Systems Compromise

No matter how hard those weathermen and women try, mother nature is simply unpredictable. Power outages due to various circumstances can threaten your business’s ability to function efficiently. However, is it really worth all those precious work hours to install back-up generators? Not to mention the financial strain. Answering service to the rescue! Most have an uninterrupted Power Supply (Battery back up), with an automatic transfer switch to an industrial sized generator. Therefore, if the power goes out, it should not mean that your answering service is no longer taking calls for you, leaving your clients stranded.

  1. A Telephone Answering Service Can Handle Your Sales

If your business sells products via telephone or online, a telephone answering service can handle client FAQ’s. Call Specialists can handle client questions and supply your customers with all the information needed about your business’s goods and services. They can have access to all of your product information in your customized account and clients will advance through the buying process more smoothly from having their call taken by a live Call Specialist as opposed to an automated system.

The Call Specialists will be operating under your exact instructions in order to provide seamless representation of your business.

  1. Less Time Wasted and More Time Spent Doing Your Job

A telephone answering service can determine if a call is an emergency or not. You specify on your customized account which calls are to be considered an emergency call and an On-Call should be dispatched and which calls are non-urgent and a message can be taken. The customer will have their information recorded and will be informed that someone will be in touch.

An answering service can also keep track of any On-Call personnel and route additional calls to the next person On-Call.

  1. Saves You Money

Instead of hiring staff full-time to answer phones, it is more cost effective to hire an answering service instead. Not only is an answering service able to answer your phone 24 hours a day,7 days a week, 365 days a year but they also can help your business be more productive. No longer will your staff be tied down to the phone by non-urgent calls. They will be able to focus on their work, thereby increasing productivity and generating more revenue!

  1. Makes Your Business Safer

Employee check-in lines help keep your employees safe! You can schedule security check in times for employees that work alone to ensure their safety in addition to conforming to general safety regulations. Your employees are your responsibility, keep them safe and give yourself peace of mind knowing that an answering service is monitoring them 24/7. Fail-to-respond-type services are also offered to monitor your employees and ensure their safety 24/7 whether they are out in the field or at the office.

  1. No Need to Deal with the Hassle of Absent Employees

Staff members calling in at the last minute to say they cannot make it to work? An answering service can provide you with a toll free number that you can advertise so Call Specialists can advise necessary personnel and call a scheduling list. Employees will be provided their message number for their own back up measures. Let an answering service manage your absentee reporting and staffing and provide your business with a 24-hour HR department. 

  1. Manage Multiple Business Locations All Under One Roof

An answering service can provide seamless representation across all business locations by providing centralized accounts. With one toll free number, you can connect all your locations to an answering service who will determine where the call will be dispatched via geographical boundaries, zip/postal codes or area codes. Each business location can be alphabetized and customized with all contact names, phone number’s and On-Call procedures.

  1. Availability of Call Recordings Provide Quality Assurance Measures

Most answering services record every call received for your business and some are made available to listen to online. This provides a back-up for your records in case there are any legality issues that arise, it’s handy to have these recordings to access. Also, these recordings provide a way for you to listen-in on the conversations transpiring between the answering service and your customers. Therefore, you can review calls randomly for your own quality control measures or when required for your own verification purposes. 

  1. Various Services Available to Fit Any of Your Business’s Needs!

If you’re still not convinced that your business needs an answering service, check out the list of services available below with Alliance Wireless!

Order Taking

Never miss another opportunity! Our Operators can process orders via your website, provide product information, answer FAQ’s, up-sell, cross-sell in addition to track. Statistics confirm that many people abandon their shopping carts due to confusion or security reasons and the majority of callers hang up on voice mail. We can answer multiple lines for you with skilled representation and a warm smile. Sales will increase along with your hours.

Reservations & Appointment Scheduling

Alliance Wireless can provide event details and process reservations for seminars, trade shows, tournaments, schedule appointments, consultations and much more. We can notify you immediately, daily or by using your existing on-line system.

Help Desks

Carefully scripted accounts are our specialty and the key for Technical Support Level 1. We can offer 24/7 or after hours support maintaining your high level of customer service. In the event we are not able to fully assist we will dispatch to your On-Call Tech or parameters outlined by you.

Forms Processing/Scripted Surveys

Alliance Wireless has the ability to collect unlimited amounts of information in detailed scripts designed for your business. Gain specific information that you need to know from your callers in advance.

Fundraising

What better way to increase your donations than having your doors open 24/7. Your callers will be greeted by a courteous Operator who will collect and process payment information in addition to providing receipt details.

Raffle Ticket Sales

Want to exceed your expectations? Let Alliance Wireless work around the clock processing ticket orders and payments in addition to providing early bird draw details, prize lists, updated ticket stats & deadlines and ticket confirmation numbers.

More Alliance Wireless Services

How to choose an answering service! All you need to know about finding the perfect fit for your business:

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Funeral Home Answering Service : The Alliance Group