Top 6 Benefits of Call Recordings

The Importance of Call Recordings Call recordings are a necessity for any business and are especially necessary for any telephone answering service. There are numerous benefits to call recordings. It’s important to make sure that your answering service offers call recordings and that you are taking full advantage of all...

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The Benefits of Web Chat from Your Business Answering Service

How Can Live Chat Benefit Your Business? Live chat is a web-based service that enables you to instantly seek and receive text-based responses from customer service representatives from your answering service provider. You can use this service and receive assistance on a more personal level because you’re speaking to...

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5 Cell Phone Voice Mail Frustrations

By Nancy Friedman, The Telephone Doctor I’ll bet you have one or more of these phrases on your cell phone! (I don’t have them on mine.) You’re going to want to check your cell phone message after reading this! Go ahead call yourself. Voice mail (business or cell) remains a large frustration in this busy business...

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It’s Time to Hang Up on Voice Mail

Is voice mail negatively impacting your productivity? No doubt your receptionist does an excellent job but there is a limit to what one receptionist can do. Calls will inevitability be missed getting diverted to voice mail, which is something the average client detests. However, we’re talking about regular business hours...

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