Guest Blogger Laura Sikorski on Proper Telephone Answering

Back to Telephone Basics for Your Staff My next few blogs will focus on “Back to Telephone Basics” to share with your staff. Never assume your customers understand what you are saying no matter how plainly, simply or obviously you think you are saying it. Avoid company jargon/terminology as it will confuse your...

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Alliance’s 6th Annual Food Drive for Partners in Mission Food Bank

Sandy Singers of Partners in Mission Food Bank Explains the Need for Donations This Holiday Season The local Food Bank at our Canadian location in Kingston Ontario is in need of monetary donations and food donations this holiday season! 98% of donated food comes directly from the community of Kingston. I spoke with Mr. Sandy...

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Why the Canadian Red Cross Uses a Live Answering Service

Disaster Management Coordinator Kevin O’Neil on Why The Canadian Red Cross Uses a Live Answering Service What is your job position with the Canadian Red Cross? I’m the Disaster Management Coordinator for the Kingston and Quinte Regions. That area includes Prince Edward County, Lennox and Addington, Hastings and...

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Funeral Home Answering Service : The Alliance Group