5 Tips on How to Answer a Customer Service Call

The Anatomy of a Perfect Customer Service Call The way a customer service representative answers the phone can make the difference between a sale to a new client or a bad review. Most businesses’s understand that part of their reputation is created by how customers and potential customers are treated over the phone. The...

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10 Questions to Ask Before Hiring an Answering Service

What You Should Be Asking and Why #1 How long has your answering service been operating?  As the great Albert Einstein once said, “The only source of knowledge is experience”. A good way to ensure an answering service delivers professional-grade services is by how long they’ve been doing it. #2 What are your...

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Nancy Friedman: Telephone Answering Customer Service Tips

3 Techniques to Kick-Start Your Customer Service Training Program Here at Alliance Communications, our call specialists receive customer service training on a regular basis in order to continually enhance our answering service. Our customer service standards are high and that is why organizations such...

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Answering Service Staff Post Embarrassing Photos for Alzheimers Awareness

Alzheimers Embarrassing Photo Challenge Our Answering Service staff participated in the #AlzheimersEmbarrassingPhotoChallenge. This campaign was started by Alliance Wireless’s Sales Manager Linda Murphy-Kreimes who started it to promote awareness of the disease. Thank you to all of our staff who participated! To learn...

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Funeral Home Answering Service : The Alliance Group