Call Center Customer Service Tips from Real Conversations

3 Things Consumer Language Has Taught Us Customer service is the lifeblood of any business and there is always room for improvement. Our professional level of customer service is monitored by ourselves and our customers! Complete transparency is offered through access to call recordings. At Alliance all calls are recorded...

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How an Answering Service Can Use a Smart List

What Does it Mean for an Answering Service to Streamline Your Account? Telephone Answering Service operators can use smart lists to streamline your account. This means that your clients can be guided through a call with questions and options tailored specifically to their needs. This is helpful when your business deals with...

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Funeral Home Answering Service : The Alliance Group