Telephone Answering Service Sales Manager Celebrates 20 Years!

Congratulations Linda Murphy-Kreimes! Alliance Wireless Communications Sales Manager Linda Murphy-Kreimes celebrates 20 years of service! What a milestone! “So much has changed in the answering service industry over the past 20 years. We used to be simply ‘message takers,’ but with today’s...

Read more

Answering Service Call Specialist Celebrates Retirement

Congratulations Call Specialist Ann Sutherland! After over 30 years of service at Alliance Wireless Communications, Call Specialist Ann Sutherland has announced her retirement. Our President, Brad French had this to say; “Ann has been a valued and loyal team member for many decades. When I think of Ann, I know that she...

Read more

Business Answering Tips: 7 Characteristics of the Best in Customer Service

Nancy Friedman: The Service Mentality  Here are some very important customer service characteristics that often get overlooked or are not practiced at all! At our Telephone Answering Service, we take thorough Quality Assurance measures to ensure that our Call Specialists are representing our clients professionally and thereby...

Read more

5 Ways to Increase Business with an Answering Service

Gain More Business Using a Telephone Answering Service #1 Give customers 24/7 access to potential customers calling into your business. An answering service can answer your phones during busy hours when your staff cannot answer the phone, during after hours when your location is closed and on weekends and holidays! A missed...

Read more

6 Ways to Handle a Customer Emergency

How to Prepare for Customer Emergencies When working with customers there’s always a chance for an issue to arise. It is essential to the health of your business to take these situations and use them to better your team and your businesses reputation. Customer service is extremely important to us, that’s why...

Read more
Funeral Home Answering Service : The Alliance Group