3 Customer Service Tips for Small Businesses

90% of Consumers Will Pay More for Better Service

Service is incredibly important for small businesses who want to compete with bigger companies or retailers who live-answering-service-alliance-wireless-communicationsmay have better prices. That’s because many consumers will pay when they receive better customer service as a part of their experience.

Even if you think your customer service is the best in the industry, there are always ways you can improve. Use this guide to make sure you retain all of your current customers as you grow, even if you do charge a little more than the big guys.

Hire a Virtual Receptionist

When an existing or potential customer tries to reach your business on the phone only to get an answering machine, they are not going to feel like they are getting the best customer service. The fact is that nobody likes to wait and nobody likes to leave a voice mail when they’ve got something on their mind.

By hiring a virtual receptionist, you make it so that every single customer who calls talks to a live person right away. Even if that person isn’t you, a virtual receptionist can take care of all of the basics like order processing, appointment requests and even complaints.

If you’re going to pride yourself on having the best customer service, you need to realize that it often starts before you even meet a customer in person. That first phone call can make all the difference between average and incredible.

Spend More Time with Customers

Once you make an appointment with a client or a customer comes into your retail store, one of the most important things you can do is spend time working with them one-on-one. Bigger businesses may not have a lot of time to spend meeting every client or customer need, but if you want to provide the best customer service, this is essential.

Let your customers and clients end meetings and always ask if you can help them with anything else. It might seem small, but not rushing your customers and making sure every need is met before they leave your office or retail store can go a very long way.

Always Follow Up

Big businesses don’t have time for follow-up emails, paper thank you cards and calls. As a small business owner, the little personal touches like a follow-up note are the lifeblood of your company.

A simple card or email can keep customers returning to you over and over again.

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