3 Ways a Live Answering Service is Better than Automated Answering

Here’s Why Your Business Should Hire a Live Answering Service

Potential customers call when you’re unavailable, needing help. Most often these calls go unanswered and norethink-virtual-receptionists-alliance-wireless-communications messages are taken. This leads to loss in clientele, so what do you do? You have a choice to make for your small business: a live answering service or automated answering. Both have their advantages and disadvantages, but a live answering service provides you with an increased reputation and peace of mind that anyone calling your business gets assistance. Below are ways that having a live person answer your phones is a better—and smarter—choice than relying on automated answering.

Efficient Call Handling

Automated answering is programmed to dispense and accept certain information. For callers, this can be a nightmare when their option isn’t available. They get stuck in a loop or disconnected. Both are sure-fire ways to lose business. With a live answering service, callers speak with a trained specialist. Anything within the specialist’s knowledge base is handled immediately, and you can set up ways for calls outside their scope to be directed. These specialists handle many of the tasks you or your staff perform now, including, but not limited to:

Customers Prefer a Live Person

Have you ever called a customer service line and had to deal with an automated messaging system that didn’t get you where you wanted to go or give you a way to opt out and speak directly with a service specialist? This is what most people are subjected to when you use automated answering. People actually prefer to speak with someone if they’ve taken the time to call you.

A live answering service provides that human connection and interaction, which automated response systems can’t. In a customer-centric business, human contact makes people feel valued. Trained specialists provide a pleasant experience for your callers.

All Calls Answered

With automated answering services, you and your staff miss calls, and not everyone will leave a message. With live answering, there’s always someone to answer every call that comes in, even after business hours, on weekends, and holidays. You’ll have 24/7/365 live answering service availability.

When your business is focused on serving people, don’t put your reputation on the line with an automated service that doesn’t provide human connection, leaving callers frustrated. Real people answering your phone lines are far better for you, your business, and your customers.

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Funeral Home Answering Service : The Alliance Group