Answering Services for Health Care Services

Choose Alliance Wireless for Your Health Services Answering Service Needs

Award Winning Answering Service!

Alliance Wireless are Industry Leaders providing premier answering since 1948. We are proud recipients of the prestigious 2016 Platinum Plus Award of Excellence from CAM-X and coveted ATSI Excellence Award winners since 2003!

Alliance Wireless offers a completely custom solution. Your phones can be automatically set up to transfer calls to us or you can maintain the control of when you would like us to answer.

Virtual Receptionists
Professional Answering and customized solutions allow for a seamless transfer of your calls to Alliance Wireless. We are your specialized receptionist 24/7 with immediate message notification via email, text, phone or scheduled recaps. We can take your calls during regular office hours, after hours, during busy periods or 24/7 and you only pay when your line rings!

Call Forward/No Answer
Call forward/no answer is a simple solution that forwards your phone automatically if you are unable to answer the phone in a predetermined number of rings. This is perfect for those times when you just can’t get to the phone or have a patient in need of your attention.

Call Forward/Busy
Never have your patients hear a busy signal again. Calls automatically route to Alliance Wireless in the event you are on the phone. We are able to handle multiple simultaneous calls for our clients, it’s like having your own switchboard without all of the cost for additional lines. We can pick up the extra traffic for you during your busiest peaks.

Emergency Response
Call Specialists can screen calls and reach out to the assigned On-Call (physicians, health care providers, etc.) if the call is of an urgent nature. You outline what calls you consider to be emergency calls and they act accordingly.

Manual Forwarding
Keep control of when we answer and use us as much or as little as you choose. With manual forwarding you simply send your calls to us when you need to. No more hurried lunches or take a few extra minutes to complete your work in peace while we handle your calls.

Flexible Message Delivery (Email, Fax, SMS Text, Call-In etc.)
Convenience is our focus. When we take a message for you we need to get you the information in a fast, reliable and above user friendly fashion. Alliance Wireless can deliver your messages using email, SMS text messaging or fax, if that isn’t convenient you can collect your own messages through our web portal or just call in and have one of our friendly operators relay the call to you.

Online Message Recordings
Alliance Wireless records all of your calls whether you need to retrieve them to verify information or for quality control. Every call we take is recorded and archived for up to 3 months.

After Hours Patient Service
Customized accounts and unlimited amounts of information allow our Call Specialists the ability to assist your patients after hours. Calls can be screened, necessary information secured and dispatched to appropriate personnel if required. Additionally, our Telephone Answering Service records all calls which are available for verification in the event surcharges need to be relayed prior to reaching your On-Call.

Employee Absentee Reporting
Staff members call in at the last minute to say they cannot make it to work? Advertise an internal 24 hour toll free number so we can advise necessary personnel and call a scheduling list. Employees will be provided their message number for their own back up measures. We have it covered before you get to the office!

Fundraising
What better way to increase your donations than having your doors open 24/7. Your callers will be greeted by a courteous Operator who will collect and process payment information in addition to providing receipt details.

Raffle Ticket Sales
Want to exceed your expectations? Let Alliance Wireless work around the clock processing ticket orders and payments in addition to providing early bird draw details, prize lists, updated ticket stats and deadlines and ticket confirmation numbers.

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Funeral Home Answering Service : The Alliance Group