Answering Services for Skilled Trades

Choose Alliance Wireless for Your Trades Business

Award Winning Telephone Answering Service!

Alliance Wireless are Industry Leaders providing premier answering since 1948. We are proud recipients of the prestigious 2016 Platinum Plus Award of Excellence from CAM-X and coveted ATSI Award winners since 2003!

Alliance Wireless offers a completely custom solution. Your phones can be automatically set up to transfer calls to us or you can maintain the control of when you would like us to answer.

Call Forward/No Answer
Call forward/no answer is a simple solution that forwards your phone automatically if you are unable to answer the phone in a predetermined number of rings. This is perfect for those times when you just can’t get to the phone or have a customer in need of your attention.

Call Forward/Busy
Never have your customers hear a busy signal again. Calls automatically route to Alliance Wireless in the event you are on the phone. We are able to handle multiple simultaneous calls for our clients, it’s like having your own switchboard without all of the cost for additional lines. We can pick up the extra traffic for you during your busiest peaks.

Manual Forwarding
Keep control of when we answer and use us as much or as little as you choose. With manual forwarding you simply send your calls to us when you need to. No more hurried lunches! Take a few extra minutes to work in peace while we handle your calls.

Flexible Message Delivery (Email, Fax, SMS Text, Call-In etc.)
Convenience is our focus. When we take a message for you we need to get you the information in a fast, reliable and above user friendly fashion. Alliance Wireless can deliver your messages using email, SMS text messaging or fax, if that isn’t convenient you can collect your own messages through our web portal or just call in and have one of our friendly operators relay the call to you.

Employee Check In Lines
Schedule security check in times for employees that work alone to ensure their safety in addition to conforming to general safety regulations.

Online Message Recordings
Alliance Wireless records all of your calls whether you need to retrieve them to verify information or for quality control. Every call we take is recorded and archived for up to 3 months.

Emergency Response
Give your customers peace of mind and let them know that you are available 24/7 if they need you. Calls can be screened by our Operators or you can advertise our toll free number as your After Hours Emergency Line.

After Hours Customer Service
Customized accounts and unlimited amounts of information allow our Customer Service Representatives the ability to assist your callers after hours. Calls can be screened, necessary information secured and dispatched to appropriate personnel if required. Additionally, our Telephone Answering Service records all calls which are available for verification in the event surcharges need to be relayed prior to reaching your on-call.

Employee Absentee Reporting
Staff members call in at the last minute to say they cannot make it to work? Advertise an internal 24 hour toll free number so we can advice necessary personnel and call a scheduling list. Employees will be provided their message number for their own back up measures. We have it covered before you get to the office!

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Funeral Home Answering Service : The Alliance Group