Automatic Number Identification: Why Your Answering Service Needs It

The Power of ANI: Saves You Time and Money

ANI Call display saves your business money by:helping-contractors-alliance-wireless-communications

1) Allowing you to call forward without talking to an operator.

With Automatic Number Identification, an operator call forwarding will become aware of the caller’s phone number and automatically thank them for forwarding their lines as well as give them the option to go to an operator and arrive in check-in mode ready to get their messages. This will reduce the live operator time and subsequently the billable time. 

Here’s a breakdown of how it works:

You call in the evening to forward your phone lines 28-30 times per month and each time you do this you interact with a live operator for 30 seconds (for example). That equals out to 15 minutes per month at a rate of $1.25 per minute. Therefore, you have spent $18.75 just by turning your phone lines over for the evening.

2) Screening out nuisance calls.

Screening out “demon diallers” and companies that make tens of thousands of calls (solicitors, etc.) can be excluded from your answering service bill by having our system recognize their caller ID and dumping these calls before an operator ever has to speak with them.

3) Automated population of a callers number into answering scripts. 

The ANI information can be automatically populated into your answering script. This allows the operator to overwrite the number if they are leaving a different call back number.

4) Call recovery.

In the event a caller is cut off or even hangs up before the operator can provide the caller’s phone number, the operator can re-establish the call or you can call and follow up if the call was simply abandoned.

Alliance Wireless is using ANI to provide you the professional service you have come to expect. Give us a call today for a free quote! 1-800-790-9020.

Need help deciding on an answering service? These 10 Tips can help!

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Funeral Home Answering Service : The Alliance Group