Blog
Alliance Wireless Communications Supports Historica Fair
Alliance Wireless Communications has been a proud supporter of the Historica Fair for almost 5 years now. As a Brant Donor we sponsor over 50 student projects. To learn more about the Kingston Regional Heritage Fair, check out this website Kingston Regional Heritage Fair . The Kingston Regional Heritage Fair brings together students, teachers and members of the local community to share our unique Canadian culture and heritage. Students prepare and present projects either individually, in small groups, or as part of a class, to share at the...
read moreNFDA Convention in Chicago
Just back from the Windy City of Chicago where I attended the National Funeral Director’s Trade Show! It was great to see so many familiar faces and to put a face to all of our clients I have only met over the phone. Having the opportunity to meet new people in the industry added that much more to my experience. Attendance is up this year, an encouraging and positive sign that the economy is regaining momentum. Clearly, a lot of time and effort went into this show. It was great to see how much people were enjoying themselves and...
read moreQR Code
Here is my new QR Code for my signiture file on my emails. Seems high tech and is kinda of cool. I use a QR scanner on my Black Berry called Code Muncher. It is free and it makes a munching sound when it scans the code. It must be their way to differentiate their product from the other QR scanners. If you use an IPhone or an Android phone, I am sure there are lots of free programs as well. Please scan the code and tell me what you think!
read moreAlliance Nominated for Business of the Year
Alliance Wireless Communications is proud to annouce that we have been nominated for Business of theYear by the Greater Kingston Chamber of Commerce for companies with 20+ employees. The Greater Kingston Chamber of Commerce Annual Business Achievement Awards provide a venue for publicly recognizing some of the exciting success stories in the Greater Kingston area business community. The Chamber’s Annual Business Achievement Awards are a celebration of the entrepreneurial excellence and triumph that helps Kingston to thrive as a business...
read moreCAM-X Award of Excellence Winners
I am proud to announce that Alliance Wireless Communications has once again Won the CAM-X Award of Excellence. For the 12th straight year! The Canadian Call Management Association (CAM-X) Award of Excellence program focuses on customer relationship management (CRM), courtesy, etiquette, and professional call handling.(www.camx.ca) It also contains a WOW factor that acknowledges operators that go above and beyond expectations when taking calls. This program has set the bar in regards to how this industry runs their businesses. I know...
read moreProfessional Answering Service
Back in August I was at a meeting with fellow Telephone Answering Service Owners and we had a discussion on how we answer the phones. A wise veteran of the industry said that it is simply not good enough to be equal to Mrs. Smith who answers her own phones. We have to be better than that because this is our specialty. We need to go the extra step to prove that we are better than Mrs. Smith. That is why we follow the CAM-X Award of Excellence guidelines for every single call we take. We repeat names, numbers and addresses. We address...
read moreCAM-X Award of Excellence Photo
Getting ready to head to Montreal next week for the annual CAM-X Convention. This year I am convention chair and I am becoming president. So needless to say, lots to do. At every convention there is an awards ceramony for Telephone Answering Services called the Award of Excellence. So on Friday of next week we will find out if we once again win the award of excellence. There is a slide show when your company’s name is called and we are asked to provide pictures for when your company’s name is called. (Assuming it...
read moreArticle in Canadian Funeral News
This article was published in the September 2011 issue of Canadian Funeral News, in regards to our Telephone Answering Service division, Director On Call. www.directoroncall.com Director On Call is a Specialized Answering Service for the Funeral Professional. That initial contact with your Funeral Home is vital “Putting clients on service knowing that they are going to be taken care of and hearing regular positive feedback is my reward and what I enjoy most about my job”, states Linda Murphy-Kreimes, Sales Manager @ Director...
read moreKingston Regional Heritage Fair
For the Past few years Alliance has sponsored the Kingston Regional Heritage Fair. And because of this there is an Alliance Wireless Communications Prize. Here is a very nice thank you letter from this years winner! Congratulaions Katrina! Kingston Regional Heritage Fair. The Kingston Regional Heritage Fair brings together students, teachers and members of the local community to share our unique Canadian culture and heritage. Students prepare and present projects either individually, in small groups, or as part of a class, to...
read moreCAM-X Convention 2011 in Montreal
This year I am on the board of directors of CAM-X (Canadian Associations of Message Exchange). In a nutshell, CAM-X was founded in 1964, and is an industry trade Association representing Call Centres and Telephone Answering Service companies from coast to coast across North America who work together to share ideas, develop new technologies and network with their peers in order to continue the growth of their businesses as well as that of the industry. CAM-X members are leaders in the field offering the most progressive of solutions...
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