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Answering Service Tips: Don’t Lose Good Customers over Bad Service

Posted by on Oct 12, 2016 in Blog | Comments Off on Answering Service Tips: Don’t Lose Good Customers over Bad Service

How You Can Keep from Losing Business Because of Bad Customer Service Customer service plays a huge role when it comes to getting new customers to buy from your business or use your service. It also means a great deal to return customers who could go elsewhere if your company doesn’t live up to expectations. Customer service isn’t just about the work you do. Providing excellent customer service starts the moment anyone speaks to a client on the phone on behalf of your company. Keep reading to learn more about how you can keep from losing...

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4 Things You’ll Never Hear from Our Live Answering Service

Posted by on Oct 3, 2016 in Blog | Comments Off on 4 Things You’ll Never Hear from Our Live Answering Service

What Not to Say to Customers A live answering service is an excellent way to make sure your valuable customers and potential new customers get immediate service without having to wait for somebody to answer the phone or leave a message. Well-trained professionals on the other end of the line can also help you close deals and make sales with a coordinated sales script. There are some things that should never be said by an answering service representative. When you work with us, you’ll never hear any of our representatives say these four...

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Telephone Answering Service Has Received Our 17th Award for Excellence!

Posted by on Sep 27, 2016 in Blog | Comments Off on Telephone Answering Service Has Received Our 17th Award for Excellence!

Congratulations to Everyone at Alliance Wireless Communications! Alliance Wireless Communications was presented with the exclusive 2016 CAM-X Award of Excellence for the 17th year at CAM-X Convention and Trade Show held September 20th-23rd 2016 in Quebec City, Quebec at the Chateau Laurier.  It was a special event because our President Brad French also received the Tom Ryan Award for Ethics, Integrity and Quality. The Award of Excellence is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade...

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Alliance Wireless Communications President Brad French Receives Prestigious Award

Posted by on Sep 23, 2016 in Blog | Comments Off on Alliance Wireless Communications President Brad French Receives Prestigious Award

The Tom Ryan Award Our President Brad French was awarded the Tom Ryan award at the CAM-X Annual Convention and Trade Show in Quebec City.  The Tom Ryan Award for Ethics, Integrity and Quality Above All was created by the Ryan family in 2001 in memory of Tom Ryan. Its purpose is to recognize industry leaders in the answering service and contact management industry whose companies are founded on principles of quality service delivery, ethical business practices, commitment to a progressive working environment, and on contribution to the...

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3 Ways an Answering Service Can Help You Get New Customers

Posted by on Sep 20, 2016 in Blog | Comments Off on 3 Ways an Answering Service Can Help You Get New Customers

How an Answering Service Can Help You Get New Customers For a small business, the first chance you have to make a good impression on potential new customers is when they pick up the phone to call you. That very first phone conversation is also your first chance to drive potential customers away, likely into the arms of your nearby competitors selling the same products or doing the same work as you. The way your phones get answered can mean the difference between a thriving business with plenty of new clients and one that simply can’t stay in...

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Business Tips: 3 Reasons to Rethink Handling the Phones Yourself

Posted by on Sep 12, 2016 in Blog | Comments Off on Business Tips: 3 Reasons to Rethink Handling the Phones Yourself

How to Build Connections with Customers Using an Answering Service As a small business owner, you have about 1,000 things on your plate every day. From client meetings to presentations to looking over the books, doing everything yourself can be exhausting. That’s why trying to answer your own calls may not be a wise idea. While you might want to connect with customers right away, building a meaningful connection with potential customers isn’t something you need to do personally. Keep reading to learn three reasons you should rethink...

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3 Ways to Build Consumer Confidence in Your Company

Posted by on Sep 6, 2016 in Blog | Comments Off on 3 Ways to Build Consumer Confidence in Your Company

How can you build consumer confidence in your company or brand? Whether you’re an upstart business with a handful of customers and looking to gain more, or you’ve been operating for a decade, consumer confidence is an important part of keeping your business afloat. Without it, you’ll constantly struggle to find new customers who may or may not stick with your brand. How can you build consumer confidence in your company or brand? Use this guide to help you learn how to do it so you’ll retain customers while expanding on your existing...

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3 Ways to Make Sure You’re Choosing the Right Answering Service

Posted by on Aug 29, 2016 in Blog | Comments Off on 3 Ways to Make Sure You’re Choosing the Right Answering Service

Guide to Choosing the Right Answering Service Having a live person to answer the phone for your company can make the difference between a big sale and a new customer, or a lost customer that turns to one of your rivals across town. The person that you have answering the phone plays a major role in converting potential customers into paying customers as well. Answering services are often ideal for small businesses who don’t need a full-time receptionist in the office, but picking the right company isn’t always easy. Use this guide to make...

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Top 4 Reasons Customers Commit to a Company

Posted by on Aug 15, 2016 in Blog | Comments Off on Top 4 Reasons Customers Commit to a Company

How Your Business Can Rise Above Your Competitors Customers can be fickle, and in a world where internet access and smartphones are in every pocket, locating one of your competitors won’t take more than a second. That’s why it’s so important that you get customers to commit to working with you. Over time, loyal customers allow your brand to grow and thrive while your competition falls by the wayside. Keep reading to understand the four reasons customers commit to a company so you can master them. 1. Friendly Customer Service...

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Congratulations to the Team at Alliance Wireless on the 2016 ‘ATSI Award of Excellence’ for Exceptional Service!

Posted by on Aug 12, 2016 in Blog | Comments Off on Congratulations to the Team at Alliance Wireless on the 2016 ‘ATSI Award of Excellence’ for Exceptional Service!

Alliance Wireless Wins ATSI Award of Excellence for the 13th Consecutive Year! At the Association of TeleServices International 2016 Annual Conference at the Hilton Downtown Tampa, Florida, Alliance Wireless Communications was named the 13-Year Diamond Plus Winner of the 2016 Award of Excellence for providing outstanding customer service! Alliance Wireless Communications are Industry Leaders providing premier live answering services since 1948. They are proud recipients of the prestigious Diamond + Award of...

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