Blog

The Popularity of Click-to-Call Means Busier Phones: 3 Ways to Prepare

Posted by on Aug 8, 2016 in Blog | Comments Off on The Popularity of Click-to-Call Means Busier Phones: 3 Ways to Prepare

The Popularity of Click-to-Call Means Busier Phones: Are You Ready? Most of us have seen that little phone icon on a web page of a mobile site, allowing users to simply click and place a phone call to a business. Click-to-call buttons aren’t really anything new for a generation of consumers who grew up with social media, but with Facebook and Google targeting this market — estimated at a worth of about $4 billion — more and more users are going to be trying out and relying on the click-to-call feature in the coming months and...

read more

The Human Touch: Why Connections are Essential to Your Customers

Posted by on Aug 2, 2016 in Blog | Comments Off on The Human Touch: Why Connections are Essential to Your Customers

3 Reasons Why Connections With a Real Human Being are Essential to Your Customers Small business owners know that without their loyal customers, they wouldn’t be able to stay in business for very long. New customers are also important to any small business. After all, you won’t be able to grow or expand without building your customer base. If you want to keep your current customers happy and build new ones, you might be thinking about social media marketing, online advertising or even promotional mailers. All of those can be beneficial,...

read more

4 Things Your Customers Never Want to Experience on the Phone

Posted by on Jul 26, 2016 in Blog | Comments Off on 4 Things Your Customers Never Want to Experience on the Phone

A Guide to Excellent Customer Service Over the Phone The internet might be king these days, but many customers still reach out to businesses via telephone. What happens when the phone stops ringing shapes their opinion of your company. Use this guide to learn more about the top four things customers never want to experience on the phone; that way you can make sure they never do — at least not when they contact your business. 1. Excessive Hold Times Most people understand that businesses get busy and sometimes calls can back up. What...

read more

3 Ways Multitasking is Killing the Productivity of Your Business

Posted by on Jul 11, 2016 in Blog | Comments Off on 3 Ways Multitasking is Killing the Productivity of Your Business

Is Multitasking Killing Your Productivity Instead of Boosting It? Every small business owner knows that you need to wear a few different hats if you want to get ahead. Hiring a different staff member for every task might be possible for the big companies, but if you’re David instead of Goliath, you need to do a lot of the hard work on your own to end up in the black. The problem is that taking on so many different tasks each day can actually wear you a bit too thin. Over time, multitasking and trying to do eight jobs at once can actually...

read more

3 Customer Service Tips for Small Businesses

Posted by on Jul 5, 2016 in Blog | Comments Off on 3 Customer Service Tips for Small Businesses

90% of Consumers Will Pay More for Better Service Service is incredibly important for small businesses who want to compete with bigger companies or retailers who may have better prices. That’s because many consumers will pay when they receive better customer service as a part of their experience. Even if you think your customer service is the best in the industry, there are always ways you can improve. Use this guide to make sure you retain all of your current customers as you grow, even if you do charge a little more than the big guys. Hire...

read more

3 Ways Call Recording Can Help Your Business

Posted by on Jun 29, 2016 in Blog | Comments Off on 3 Ways Call Recording Can Help Your Business

Here’s Why Your Answering Service Should Have Call Recordings As a small business owner, you know that every phone call from your customers is important. That’s why you want a real live person on the line every time the phone rings. One bad experience, though, and you could find potential customers and previously loyal customers alike turning to your competition. If you’re going to hire an answering service for your company, make sure call recording is part of the package. Not all companies offer it, but without call recording, you...

read more

Alliance Wireless Call Specialists Help Local Charity

Posted by on Jun 13, 2016 in Blog | Comments Off on Alliance Wireless Call Specialists Help Local Charity

TP The Town Shawna McCaugherty, a Call Specialist at Alliance Wireless Communications, collected donations of toilet paper from our staff for TP The Town. I spoke with her about what this cause is all about. 1) What is TP The Town? “TP The Town is an event my friend Morgan Pierce came up with – he went to the Food Bank and he was speaking with one of the organizers and asked what products they wished they had more of and they said ‘toilet paper’. He was shocked because it is such a simple thing which we take for...

read more

3 Ways an Answering Service Can Help Your Real Estate Business

Posted by on Jun 6, 2016 in Blog | Comments Off on 3 Ways an Answering Service Can Help Your Real Estate Business

Real Estate Agents: Get Professional Answering for Your Business Selling real estate can be a lucrative business, but it requires anybody in the game to hustle from appointment to appointment and client to client all day. When you have multiple listings, it can be hard to find time to do basic things like eat lunch or answer incoming phone calls. While you might have your cell phone at hand, answering calls all day just isn’t possible — at least if you do not want to be rude to your existing clients. That’s where an answering service...

read more

3 Ways Telephone Answering Services Are Still Relevant

Posted by on May 30, 2016 in Blog | Comments Off on 3 Ways Telephone Answering Services Are Still Relevant

Are Answering Services a Thing of the Past? The average small business owner has a handful of ways to communicate practically at the touch of a button. From smart phones with e-mail, to portable tablets, to laptop computers that make it possible to communicate on the go, many wonder if the concept of a live answering service is a thing of the past. The answer is a resounding no. While e-mail and portable technology can help you communicate with customers, they just can’t take the place of a real human voice on the other end of the...

read more

Are Virtual Receptionist Services the Right Call for Your Business?

Posted by on May 16, 2016 in Blog | Comments Off on Are Virtual Receptionist Services the Right Call for Your Business?

Questions to Ask Yourself to See if Your Business Needs a Virtual Receptionist Having a real live person to answer the phone can be extremely beneficial for any small business. That simple personal touch can really mean a lot to customers and clients, but paying somebody to sit at your office full-time probably doesn’t make sense financially. That’s where a virtual receptionist can make all the difference. Keep reading to learn more about virtual receptionists and find out if using one is right for your small business. Are Calls...

read more
Funeral Home Answering Service : The Alliance Group