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Business Answering Service Tips: 3 Ways to Make a Good First Impression

Posted by on Oct 14, 2015 in Blog | Comments Off on Business Answering Service Tips: 3 Ways to Make a Good First Impression

Nancy Friedman: What’s Your R-T-C Factor? The importance of the first impression you make on people is absolutely crucial to the success of your business. People want to deal with someone who is able and more than willing to help them with any questions or needs they may have. It may be to help them solve an issue like handling the overflow of phone calls that their business is having trouble staying on top of, people want to deal with genuine and helpful professionals. Here are some qualities that customers value in service...

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Alliance Wireless Wins CAM-X Award of Excellence for 16th Year!

Posted by on Oct 8, 2015 in Blog | Comments Off on Alliance Wireless Wins CAM-X Award of Excellence for 16th Year!

Congratulations to Our Amazing Staff! At the CAM-X 51st Annual Convention and Trade Show held at the Hilton Doubletree in Charleston, South Carolina, Alliance Wireless Communications was honoured with the exclusive 2015 CAM-X Award of Excellence for the 16th consecutive year! The award is presented by the Canadian Call Management Association. The calls are judged using various criteria including response time, accuracy of the call, knowledge of the account, etc. Our President Brad French has this to say; “It is incredible that we...

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Business Answering Service Tips: 6 Cardinal Rules of Customer Service

Posted by on Oct 5, 2015 in Blog | Comments Off on Business Answering Service Tips: 6 Cardinal Rules of Customer Service

Nancy Friedman: The 6 Cardinal Rules of Customer Service Check out these helpful rules of customer service. These rules are a great reminder to always provide the best service to your customers. At our Telephone Answering Service, we take thorough Quality Assurance measures to ensure that our Call Specialists are representing our clients professionally and thereby providing customer service that reflects the business we are representing. You can find Our Standard of Quality Assurance here. 6 Cardinal Rules of Customer Service FACT: The best...

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Telephone Answering Service Sales Manager Celebrates 20 Years!

Posted by on Sep 28, 2015 in Blog | Comments Off on Telephone Answering Service Sales Manager Celebrates 20 Years!

Congratulations Linda Murphy-Kreimes! Alliance Wireless Communications Sales Manager Linda Murphy-Kreimes celebrates 20 years of service! What a milestone! “So much has changed in the answering service industry over the past 20 years. We used to be simply ‘message takers,’ but with today’s Technology, our detailed customization and intense training program we offer seamless representation to our Clients and become part of their Team. The phone is their lifeline and that initial contact means everything. Our...

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Answering Service Call Specialist Celebrates Retirement

Posted by on Sep 18, 2015 in Blog | Comments Off on Answering Service Call Specialist Celebrates Retirement

Congratulations Call Specialist Ann Sutherland! After over 30 years of service at Alliance Wireless Communications, Call Specialist Ann Sutherland has announced her retirement. Our President, Brad French had this to say; “Ann has been a valued and loyal team member for many decades. When I think of Ann, I know that she always had the companies best interest at heart. She did not only care about operations but she also cared about marketing and things that could make our company stronger and better. I will miss the guaranteed quality that...

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Business Answering Tips: 7 Characteristics of the Best in Customer Service

Posted by on Sep 15, 2015 in Blog | Comments Off on Business Answering Tips: 7 Characteristics of the Best in Customer Service

Nancy Friedman: The Service Mentality  Here are some very important customer service characteristics that often get overlooked or are not practiced at all! At our Telephone Answering Service, we take thorough Quality Assurance measures to ensure that our Call Specialists are representing our clients professionally and thereby providing customer service that reflects the business we are representing. You can find Our Standard of Quality Assurance here. The Service Mentality Pick up any ad and there’s probably a line of type or two of how...

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5 Ways to Increase Business with an Answering Service

Posted by on Sep 8, 2015 in Blog | Comments Off on 5 Ways to Increase Business with an Answering Service

Gain More Business Using a Telephone Answering Service #1 Give customers 24/7 access to potential customers calling into your business. An answering service can answer your phones during busy hours when your staff cannot answer the phone, during after hours when your location is closed and on weekends and holidays! A missed call represents an opportunity lost, whether you are a plumber,electrician, lawyer or doctor or other service provider/professional. When a potential client calls they need the assurance that they can reach your office....

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6 Ways to Handle a Customer Emergency

Posted by on Sep 1, 2015 in Blog | Comments Off on 6 Ways to Handle a Customer Emergency

How to Prepare for Customer Emergencies When working with customers there’s always a chance for an issue to arise. It is essential to the health of your business to take these situations and use them to better your team and your businesses reputation. Customer service is extremely important to us, that’s why we’d like to share this article with you. Here are some helpful on how to handle customer emergencies.   “How to Prepare for Customer Emergencies” “Plans are worthless, but planning is everything.” –...

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Call Center Customer Service Tips from Real Conversations

Posted by on Aug 25, 2015 in Blog | Comments Off on Call Center Customer Service Tips from Real Conversations

3 Things Consumer Language Has Taught Us Customer service is the lifeblood of any business and there is always room for improvement. Our professional level of customer service is monitored by ourselves and our customers! Complete transparency is offered through access to call recordings. At Alliance all calls are recorded for quality assurance purposes and an Alliance client, you get full access to the recordings of your calls. This article below provides some valuable insight into what you should be thinking about when creating your...

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How an Answering Service Can Use a Smart List

Posted by on Aug 18, 2015 in Blog | Comments Off on How an Answering Service Can Use a Smart List

What Does it Mean for an Answering Service to Streamline Your Account? Telephone Answering Service operators can use smart lists to streamline your account. This means that your clients can be guided through a call with questions and options tailored specifically to their needs. This is helpful when your business deals with various different types of clients. A couple of examples we use at Alliance Wireless include: 1) Property Management Companies     – If they provide a list of the Buildings they manage, we can enter the Building...

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