Evaluating Automated vs. Live Answering Services: What You Should Know

3 Things to Consider When Deciding on a Telephone Answering Service

Trying to handle the phones all by yourself can feel nearly impossible as a small business owner. That’s why many how-to-answer-a-customer-service-call-alliance-wireless-communicationspeople choose a small business phone answering service to help them out.

The fact is, though, there are many important decisions to make when hiring a small business phone answering service. For many, deciding between automated and live answering services can be quite tough.

Keep reading to learn more about automated services vs. live answering services to see which one is right for you.

Full-Time Answering

Small business owners looking to avoid the high cost of a receptionist can choose automated services or live answering services. The problem with automated services is that your customers won’t be able to talk to a human when they call you during business hours.

For many customers and potential customers, this could be a source of irritation. People don’t like leaving messages and waiting for a return call. It’s also difficult to form bonds with customers when there’s no live person answering your phone.

Consider After-Hours Call Volume

If you have somebody to answer your phone during the day, you may not need a live answering service during off hours; at least not if you don’t get many calls when your company is closed.

Businesses that get more than one or two phone calls during off-peak hours can still benefit from the human touch. After all, it’s a lot easier for a human to get a potential customer interested in your brand than an automated machine.

Emergency Priority

Not every business needs to be available to customers around the clock. However, if your customers are likely to call you any time of day with an emergency that needs to be taken care of ASAP, you don’t want an automated service making your customers wait.

When you hire a small business phone answering service with live people taking calls, they can make sure your customers get the service they need on the spot. They can also guarantee that you’ll know about an emergency situation before it becomes a major problem and you lose a customer over it.

Choosing the right small business phone answering service can be difficult, but if you want the best for your brand and your customers, having a live person answer the phone is an easy decision.


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