Every call that comes in could mean new business.  The person answering the phone does not always have all the answers, the pricing or may not be experienced in handling objections.  The initial call is going to create a first impression and a lasting impression.  If your caller is greeted by a professional voice informing them that a consultant will be contacting them shortly to provide them with all their answers they will feel good about their experience and happy to have a return call.

The purpose of communication is to influence and stimulate reaction.  A mundane operator that sounds like a robot reading a script is not going to represent your business well.  Award winning operators that go that extra step will get the job done and increase your revenue one call at a time!

Alliance Wireless brings in additional staff during these outages to ensure we do not keep our customers waiting.

Congratulations to the team for coming together once again to maintian the high standard of service that are clients are accustomed to!

(above pic shows 4 inch icicles hanging from sign)

Listening is one of the most vaulable skills an operator can have.  They need to listen to fully understand and they need to listen to collect and relay the proper information.

“People listen with the goal of responding.  Be that silence that is needed when someone speaks.”   Lolly Daskal

All too many times we call to order a product, get additional information on a service and the person answering the line rambles on with their scripted speech wasting your time when all you wanted to do was ask a simple question.  Your pre-determined impression of the company rapidly declines and you just want to get off the phone.

A wise old owl lived in an oak.

The more he saw the less he spoke

The less he spoke the more he heard.

Why can’t we all be like that wise old bird?   – unknown author

Trained operators that fully understand the value of listening can hone this skill easily and are much more competent.

Did you ever play the game in school were a message was passed around the room?  The teacher would pass a phrase onto one child who would pass it onto another and so on.  By the time it reached the last child the message was generally totally distorted.   It was a fun game when you were a child but not so much in business.  Food for thought in our every day lives. 

A well trained operator that cares about your calls with all the right tools and a carefully customized account is going to leave your callers with a good first impression knowing they are in the hands of professionals. Our days are busy and getting incorrect or incomplete messages leads to unnecessary frustration, damages your reputation and hurts your bottom line.

When you speak with someone on the phone, your only interaction is verbal so the words you use and the way in which you articulate them is important.  Greeting callers with a smile and a warm, inviting voice sets the tone for the rest of the conversation and lets the caller know their call is important and welcomed.

You have worked hard to make your telephone ring and need to be represented by highly skilled, trained Call Specialists that keep your customers happy… instead of chasing them away!

“Things are so different from when I started 35 years ago.  The Technology we have now is amazing and offers so much more to our clients;  I find it very exciting.”

Laurie is an invaluable member of our team with her wealth of experience and true dedication and has largely contributed to our success and growth over the years.

A big Congratulations and Thank you to Laurie from Brad French, President of Alliance Wireless (shown in above pic with Laurie),  and the Team @ Alliance Wireless Communications.  It has been a privilege working with you and we wish you continued success for years to come!

Staffing 24/7 or hiring a full time receptionist may not be a viable option.  An affordable alternative,  are the professional and skilled Call Specialists @ Alliance Wireless Communications.  Our Virtual Receptionists can represent your business is a seamless manner and immediately send call details to you or your staff members via SMS or email.  In addition, we can handle mutilple calls so your potential clients will never again hear the annoying sound of voice mail or a busy signal only to call your competitor.

We offer customized plans to suit all needs and budgets and you won’t have to worry about missing 80% of your calls.  We will provide your callers with a professional and positive experience while you broaden your customer base!

A big Thank you to John, Greg and Val for the invite and the opportunity.  It was a very well organized, fun-filled two days of face to face contact with a terrific group of people!

The recipient is selected based on call scores as marked by Alliance Wireless Communication’s Quality Control Program throughout the course of the year.

Kelly Shaver (left), was the prestigious recipient of the Operator of the Year Award for 2012 for her stellar phone manner, listening skills and attention to detail.  Kelly has been working as an operator with Alliance Wireless since 1989.

Skye Sly (middle), was the impressive second runner up, employed with Alliance since 2011.

Cindy Lalonde (right), received the President’s Award of Excellence for her extraordinary contributions, professionalism and hard work ethics. Cindy has been with Alliance since 2008.

Alliance Wireless would like to extend a big Congratulations to all three operators for their outstanding achievements and to the team for their cooperative attitudes and efforts, ensuring we provide premier, award-winning service on each and every call!

We look back on 2012 with pride as we recount our many accomplishments, successes and milestones.  A lot of extra time and effort these past few months was invested into a powerful new technology upgrade that has enhanced our offerings and equipped our Call Specialists with additional tools to go ‘above and beyond the call.’

Through this our Team worked steadfast allowing us to maintain the exceptional service and high standards we have become recognized for receiving two National Awards for outstanding service from ATSI  (Association of Tele-Services International), and Cam-X (Canadian Call Management Association). 

In addition to receiving the coveted Cam-X Award at the Convention in Victoria BC, one of our very own Call Specialists,  Kelly Shaver was honored with the Cam-X, Donald Swift Education Endowment for her outstanding contributions to our industry.

Three other Call Specialists this year were recognized for their longevity and dedicated service.  Ann Sutherland and Crystal Patry were acknowledged for 25 years of quality answering while Laurie Woodman was recognized for 34 years, a true testament of the experience and knowledge Alliance Wireless offers to our clients.

 The Team at Alliance Wireless looks forward to another successful year of being an integral part of our client’s success, upcoming conventions, educational seminars and networking opportunities with industry peers.