How to Choose a Phone Answering Service For Your Small Business

3 Ways to Pick the Right Phone Answering Service

Your phone rings 10, 20, 50 times each day if yours is like the average small business. While you might want to field operator-alliance-wireless-communicationsall the calls yourself, it just isn’t practical to do so. You’ve got so many hats to wear and so many important projects that you can’t be tied to the phone around the clock.

Hiring a full-time receptionist may not make sense for your business either, at least not when it comes to how much it will cost you. That’s where a phone answering service can help.

Keep reading to learn how to pick the right phone answering service for your small business.

Customer Service Comes First

As a small business owner, the person who answers the phone is often the individual a new customer comes into contact with first. That means they make a big impression on your customers, and that impression can be positive or negative.

When you hire an answering service, look for a company with a proven track record of quality customer service. You want to improve the face of your business—not drive customers away. Any phone answering you hire should have better than average customer service skills.

Industry Knowledge

No matter what field you work in, from construction to high-fashion styling to sporting goods, your company deals with a unique subset of services, products and customers. So why would you want somebody with no knowledge of your industry answering the phone for you? Hire an answering service that has some knowledge of the industry you work in. Your customers and clients will feel more at ease and you won’t have mix-ups and communication breakdowns because of the middle man.

Do Representatives Have Sales Skills?

Not every small business out there relies on the person answering the phone to make actual sales. If you’re not selling a product, you might think telephone representatives with sales skills aren’t important at all. The truth is that whenever a potential customer or client calls your small business on the phone, the person they talk to is in the process of making a sale. That’s true even if you’re a high-end service and no quote is given over the phone.

Ask about sales skills before you hire any phone answering service to represent your company. Without them, an answering service can drive potential customers and clients into the arms of your closest competitors.


Funeral Home Answering Service : The Alliance Group