Live Answering Service or Automated Business Voice Mail?

Live Phone Answering Service Vs Automated Business Voice Mail

A potential customer calls your business. No one is available and the only option is voicemail. They get frustratedcall-spoofing-alliance-wireless-communications because they need immediate assistance and have questions, so they hang up and call your competitor.   

Has this happened to you? If you’re losing opportunities like this, consider your options.  You can use automated business voicemail or a live 24 hour answering service. Which is better for your business?  

Automated Voicemail  

Automated voicemail is an inexpensive option allowing people limited communication after hours or when you’re busy. Workable for some, it can lead to lost opportunities for businesses. More than being impersonal, there’s misinformation, unnecessary back and forth communication, and making a customer feel you’re too busy to adequately help them. 

Every communication with someone is important, and being unable to reach your business when they need your services is a big detractor. How can voicemail convey concern or consideration? Where is the personal touch? What happens if the person doesn’t leave a message or call back? What about emergencies? Ask yourself these questions when choosing between voicemail and an answering service. People are your priority, but voicemail when they’re looking for direction and answers can negatively impact your reputation and drive away possible customers.  

Live Phone Answering Services  

Your other option is a live 24 hour answering service. You serve a helpful role in people’s lives, and this option doesn’t remove that personal touch. In fact, it enhances it. A live answering service helps you avoid the headache of voicemail. Instead you’ll have someone properly trained and dedicated to answering your phone at any hour and providing the professionalism you expect.  

Convincing people you’re invested in helping them is easier with human interaction. Individuals taking the time to call want to speak with someone, not your voicemail. Sure, they include options, but who wants to navigate an automated system that doesn’t understand every response?  

Automated business voicemail provides an inexpensive solution, but not a caring environment driving people away. Trusting calls to a 24 hour answering service means you’re free to handle other things, knowing every person receives personable service.


Funeral Home Answering Service : The Alliance Group