Call Center

Call Center

Enhance Your Image and Increase Your Business One Call At A Time!


Alliance is a quality driven company backed by a total commitment from employees of all levels. We believe that you are only as good as your last client served, and strive with each and every phone call to give the customer confidence that their message will be delivered quickly, efficiently and correctly. As past winners of the CAM-X Award of Service Excellence on numerous occasions, we have proven that we are the Call Service Center for YOU!

Order Taking

Never miss another opportunity! Our Operators can process orders via your website, provide product information, answer FAQ’s, up-sell, cross-sell in addition to track. Statistics confirm that many people abandon their shopping carts due to confusion or security reasons and the majority of callers hang up on voice mail. We can answer multiple lines for you with skilled representation and a warm smile. Sales will increase along with your hours.

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Reservations & Appointment Scheduling

Alliance Wireless can provide event details and process reservations for seminars, trade shows, tournaments, schedule appointments, consultations and much more. We can notify you immediately, daily or by using your existing on-line system.

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Help Desks

Carefully scripted accounts are our specialty and the key for Technical Support Level 1. We can offer 24/7 or after hours support maintaining your high level of customer service. In the event we are not able to fully assist we will dispatch to your On-Call Tech or parameters outlined by you.

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Forms Processing/Scripted Surveys

Alliance Wireless has the ability to collect unlimited amounts of information in detailed scripts designed for your business. Gain specific information that you need to know from your callers in advance.

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Fundraising

What better way to increase your donations than having your doors open 24/7. Your callers will be greeted by a courteous Operator who will collect and process payment information in addition to providing receipt details.

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Raffle Ticket Sales

Want to exceed your expectations? Let Alliance Wireless work around the clock processing ticket orders and payments in addition to providing early bird draw details, prize lists, updated ticket stats & deadlines and ticket confirmation numbers.

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Centralized Accounts

Alliance Wireless can handle multiple locations under one centralized # and dispatch to appropriate office via geographical boundries, area codes/zip or postal codes outlined by you. Our on-line system will allow you to log into your account and confirm set up prior to Operator training & answering.

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