The competition in today’s economy is fiercer than ever. Alliance Wireless offers Help Desk solutions to cut costs and save time allowing you to stay focused on your success. Improve service levels and maintain your client base by offering 24 hour support or let us assist with overflow during regular business hours.
Understanding is the Key
At Alliance we understand careful implementation is essential in fully understanding our clients needs and expectations and the key ingredient to being able to successfully assist your callers. Your account will be scripted and tailored to your individual requirements giving our operators the necessary tools for our Tier 1 Technical Support Specialists.
Alliance Wireless’ trained operators can handle routine calls or carefully scripted scenarios. You set the parameters and if our operators are unable to diagnose or solve the problem we will create a trouble ticket or call out to one of your On-Call Technicians.
We adapt to your Needs
Through our experience, attention to detail and flexibility to adapt to your requirements your customer satisfaction and representation will be second to none.