The 10 Most Annoying Things to Have Happen When Calling Someone

Top 10 Things that Annoy Callers and How We Can Help

We’ve all been there; trying to get a hold of someone and being directed to voicemail or put on hold for what seemsthe-difference-between-hearing-and-listening-alliance-wireless-communications like forever. Maybe you’re directed to an automated assistant that can’t recognize your voice commands…UGHH!

Ever wonder what the most annoying caller frustrations are and how they rank? Here’s the results of a survey conducted by Telephone Doctor with USA Today. Did your frustrations rank as high as what you’d expect?

#1 = Automated Attendant (voice recognition system)

#2 = Voicemail

#3 = Being put on hold

#4 = Poor screening

#5 = Call waiting

#6 = Mouth noises

#7 = Not paying attention

#8 = Bad attitude

#9 = Hang ups (rings & runs)

#10 = Other

According to this survey “everyone seems to have a phone frustration”. Well that is certainly true, especially when it’s concerning an urgent matter where assistance is required ASAP. 

Hiring an answering service to handle your calls will not only give you peace of mind knowing your calls are being handled by actual people but your productivity will increase with every call answered! Sales calls will never be missed again because Call Specialists can handle both urgent and non-urgent calls. They can dispatch calls out to your On-Call personnel or take a message. Calls are often recorded as well and made available for you to review in order to ensure your clients are not experiencing rude/unprofessional service (frustration #8).

Transitioning from answering your own phones to an answering service is one of the best investments you can make for your business.

At Alliance Wireless, our phone lines are open 24/7 365 days a year. No busy signals, no voicemail, no automated attendant. Just real people who really care. If your business is unable to handle the volume of calls it’s receiving, relying on any of the back-up systems in place listed above on the frustration list (automated attendant, voicemail, etc) could loose you valuable customers.  

Learn how to pick the right answering service for your needs!

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Funeral Home Answering Service : The Alliance Group