The Benefits of Web Chat from Your Business Answering Service

How Can Live Chat Benefit Your Business?

Live chat is a web-based service that enables you to instantly seek and receive text-based responses from customerhow-an-answering-service-can-get-you-more-customers-alliance-wireless-communications service representatives from your answering service provider. You can use this service and receive assistance on a more personal level because you’re speaking to someone in real time. Web chat is also helpful if you’re busy on the phone and do not have time to make a phone call, construct an email and wait for a response, or you do not want to disrupt your web browsing.

Web Chat = Favourite Web Communication Channel

Web chat has become the leading method of online customer support. “Within the online channel, the chat feature has become the leading contact source, as 42 percent of full-service customers indicate using a live online chat feature vs. email (23%) or other social media forum (16%).” (from 2013 U.S. Wireless Customer Care Full-Service Performance StudyWeb chat functions to decrease customer service response time and increase customer satisfaction. If someone is a first-time customer to your website, web chat is a convenient way to have their questions answered without switching communication channels and disrupting their online browsing/shopping experience.

Increase Your Sales

By making your business more accessible to customers, your sales will increase. Being “open” for business 24/7 365 days a year means your customers can place an order online, make reservations, submit a pricing inquiry, etc anytime! 

Here are some stats:

  • “According to a poll by Andersen Consulting, almost 62 percent of Internet consumers said they would purchase more products online if live customer support were available.”
  • “77% of people shopping online would like to make contact with a real person before making a purchase, and over half say that the lack of interaction has caused them not to purchase.” (com)

It’s all about good service and the key to excellent customer service is accessibility.

At Alliance Wireless, we can integrate our Live Chat service into your business’s existing website so your customers have the option to ask questions via phone or the web and receive a response from our Call Specialists. We provide 24/7 service 365 days a year. Your customer will receive a quick response to their inquiry with virtually no wait time! With your account information already in our system and easily accessible, our operators can address any issue without delay. Your customized answering account can include answer phrases that our operators will use when speaking with your customers. Inquiries regarding pricing information, booking information, reservations etc. can all be handled by us.

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Funeral Home Answering Service : The Alliance Group