10 Reasons to Choose Alliance Wireless
1. Top 3 Ranking in all of North America in 2010 by CAM-X
Ranked the #1 Call Service Company in North America in both 2005 and 2006 for outstanding service by ATSI
Alliance Wireless Communications has been involved in the industry since 1948 with one goal, to provide a quality call service for our customers and represent them as the professionals that they are. Alliance has consistently been ranked in the top five call services in North America and was bestowed the honour of ranking number one in North America in 2005 and 2006, #2 in 2007 and most recently awarded the prestigious ‘DIAMOND + AWARD’ (October 2012), for outstanding Call Center Service for 13 consecutive years!
2. National Cam-X Award Winners for the thirteenth consecutive year
We have been continually awarded for excellence by the national trade association for message handling, order taking, and call center business, whose members are united by a common goal – the continued growth and prosperity of the telephone messaging industry. CAM-X conducts Mystery calls on our Clients lines to evaluate our service; judged in areas such as courtesy, response time, accuracy, professionalism and overall knowledge of the account. The Alliance team has consistently proven to be of award winning calibre.
3. Quality Control Clerk
Alliance Wireless employs a Quality Control Clerk who in addition to the Operations Manager, VP and President is in charge of listening to calls to ensure we are providing top-notch service on each and every call! Stats are also closely monitored to ensure quick response time.
4. Time Billing Advantage
You only pay for what you use. (per second billing)
5. In Depth Training Program
To ensure we deliver World Class Service.
6. Custom Account Design
Operating under your exact instructions allowing for a seamless transfer.
7. Voice Record feature so you can listen to every call
Optional voice record feature allows you to log into our website or call in via a separate toll free # and an access code and retrieve your messages. You hear the actual conversation between your caller and our operators eliminating any concerns of an incorrect message and allowing for verification of your customers conversations. The voice record feature is one of many on our voice mail system and can notify you when you have messages via fax, email, text or pager.
8. Each and every call is digitally recorded for Quality Control
Each and every call is digitally recorded for Quality Control.
9. Sophisticated, State of the Art Equipment
For a more streamline service
10. 1-800 #'s
For call forwarding purposes so you do not incur long distance fees from your location to ours with the option of advertising this number at no additional cost.