Alliance Wireless Communications has been involved in the industry since 1948 with one goal; to provide quality call service for our customers and represent them as the professionals that they are. Alliance has consistently been ranked in the top five call services in North America. We were bestowed the honor of ranking #1 in North America in 2005 and 2006 and #2 in 2007. Alliance was most recently awarded the prestigious CAM-X National ‘Platinum Plus’ (September 2017) for outstanding Call Center Service for 18 consecutive years. We’ve received the ATSI International DIAMOND PLUS AWARD (July 2017) for Excellence for 13 consecutive years!
Our Operations Manager, Call Specialist Training Supervisor, Vice President and President listen to our calls to ensure we are providing top-notch service on each and every call! Stats are also closely monitored to ensure quick response time.
We offer a variety of rate plans for both our Telephone Answering and Call Center Services that will suit everyone’s needs and anyone’s budget. All rate plans are based on 24/7 access allowing you to randomly call forward, call forward after hours or around the clock. We work closely with our clients ensuring they are on the best rate plan which can be increased or decreased depending on the nature of their business.
We know that every call is important to your business. Have peace of mind knowing your calls are being answered by professional, skilled operators offering the highest level of service. All operators must complete an extensive training program followed by close supervision for the first three months. They are evaluated in areas such as typing, spelling, grammar and comprehension abilities. Monitoring of call recordings by upper management continues on a daily basis to ensure our high standards are always maintained and you receive unparalleled representation on every call.
We carefully customize all accounts ensuring we are operating under your exact instructions, answering calls the way you do!
Alliance Wireless Communications has complete transparency allowing our clients to listen to all calls utilizing our on-line access feature, ensuring our high standards are always maintained. Each and every call is digitally recorded for our own quality control measures and randomly reviewed by our Quality Control Team.
Sophisticated, state of the art technology offering a feature rich platform for a more streamline service with calls being handled using a customized script ensuring accuracy and completeness of the messages taken. Alliance Wireless uses the Amtelco System as our call center answering platform. It is among one of the most highly recognized systems in the telephone answering services industry. It is feature rich with lots of options and is regarded as the best of the best because products are measured against it.
Our technology is backed up on several fronts:
1) Power – we have a natural gas power generator, which feeds into redundant UPS systems. Therefore, if the power goes out our services won’t.
2) Hardware – we have spares of every piece of critical gear used for our telephone answering service. Also, our hardware is “hot” failover which means; if one server fails it is immediately picked up seamlessly by another server. This ensures that systems will never fail.
3) Storage – software and data is backed up on the local machine as well as a local network storage drive and on a cloud based storage system.
Call forward/no answer and call forward/busy can be programmed on your line 24/7. What this means is that after a pre-determined ring if you are unable to answer, your line will automatically be routed to Alliance Wireless Communications. This is a great safety measure in the event you forget to call forward at night or if you are with a customer and it may not be appropriate to answer the phone. You never have to worry because our skilled Call Specialists are always there to take care of your customers. Have you ever called a business only to hear a busy signal? Imagine a customer trying to get through when they need your services. Call Forward/Busy will eliminate frustrating busy signals. If all your lines are being utilized the call will be diverted to one of our Call Specialists who will know exactly what to do.
We have Live Chat services available to all our customers. This feature can be embedded onto your existing website. There is also a Live Chat button on the Alliance Wireless Communications homepage. Having prepared responses set out by your business allows you control of all information relayed. With Alliance Wireless Communication’s fully trained operators available 24/7, your customers will have an alternate method of immediately connecting with your business. Our Call Specialists can additionally handle appointment scheduling, after-hours customer service, employee check in lines, employee absentee reporting, and so much more all by the click of a button.
Many of our clients rely on our service to be able to reach the proper person after hours, this is handled by an On-Call list maintained within the Amtelco System. On-Calls can be manually entered by our operators. We also have a web portal which allows you to log into your account and make the changes to On-Call status without having to call into our office and incur per minute charges to make these updates. The web portal also allows for the retrieval of messages or listening to calls for review.