We maintain our level high level of call service by continually training and testing our Telephone Receptionists and by gauging customer feed-back. Every one of our operators undergoes a review every quarter with a supervisor. We also distribute customer feed-back forms to all of our live services clients to ensure that we are exceeding our customers needs.
All calls at Alliance Wireless are digitally recorded and closely monitored by our Vice President and Operations Manager to ensure we are providing world class service on each and every call. Winners of the Platinum Plus Award of Excellence for 18 consecutive years of outstanding service and ranked as one of the Top 3 Telephone Answering Service/Call Centers in North America in 2010 (CAM-X), proves we are doing just that! Carefully customized accounts and operating under your exact instructions allow for a seamless transfer of your calls. Additionally, you can log onto our website and listen to your calls for your own quality control measures. Stats are also run regularly to ensure quick response time and minimal hold time. With our competitive advantage, you will not be disappointed.
Absolutely! To better serve our clients we invoice in both Canadian and U.S. Dollars.
Our rates will vary depending on the type and scope of services provided. Alliance charges a monthly base rate and a usage rate for the amount of time used on an account.
The usage rate is billed per minute but is calculated per second. It is difficult to determine the average length of a call until your needs are determined and the type of services that are required.
The base rate includes continuous training on your account, minor changes and additions to your account and depending on the plan you choose, live Telephone Receptionist Time.
Yes, there is a set up fee. This fee will vary depending on length of the script and the amount of programming time.
Alliance’s first language is English. Although through partnerships with affiliate companies we are able to provide bi-lingual services if necessary. The call would initiate with a universal greeting saying press 1 for English, press 2 for French and press 3 for Spanish and the call would be routed accordingly.
Alliance Wireless currently provides live call services to over 400 clients. The range and type of customers that Alliance Wireless has is extremely varied. We have lottery accounts, conference / special event bookings, order entry accounts, information lines and many enhanced messaging clients.