24/7/365 means increased Sales! Alliance Wireless Communication’s offers unmatched order taking services that are both professional and personal. Our Call Center operators can process orders directly off your website to ensure we are exceeding your expectations and all required information is being secured and relayed. We service clients that have single or multiple products, working closely with set up to guarantee we have the necessary resources to get the job done. When a caller is ready to place an order but are confused or have a question, we are there to respond and address their needs. Good customer service is crucial in phone order taking. Our award winning operators are available 24/7 for overflow, when you have staffing issues or after hours, so your doors are always open, never missing another valuable opportunity!
All order taking calls are digitally recorded and available to you in addition to allowing our management team and quality control to ensure quick response and verify information taken on all calls. It also gives you the opportunity to confirm our operators are announcing current specials and up selling and cross selling on every call handled.
Our Call Center operators are able to relay refund/cancellation policies, provide shipping details in addition to track orders allowing you to concentrate on other important aspects of your business. You can route your existing # to Alliance or you can advertise our toll free # for 24 hour orders on your web site or marketing material.
Peace Of Mind
Have peace of mind knowing that your order entry calls and being handled in a timely, professional and friendly manner. Don’t lose your good advertising dollars to your competitor. Alliance Wireless award winning Customer Service Representative’s are standing by with a smile on their face to take your orders and increase your revenue one call at a time!